Prepress Graphic Design and Customer Service

This onsite role supports prepress graphic design and day-to-day production processing while also providing customer service for Yakima Label, LLC in Union Gap, WA.

Role Overview

The position involves receiving and processing customer files, updating artwork for proofs and plates, and maintaining online portal updates tied to orders and job processing. You will also assist customers through phone and email, including answering calls and supporting customers with file preparation guidance for printing.

Responsibilities

• Receive, manipulate, and process customer files.
• Communicate with customers via phone and email to assist and educate them on preparing files for printing.
• Create print-ready PDFs for proofing, imposition, and production.
• Stay current on latest technologies and software tools.
• Answer telephones and take orders when needed.
• Provide email and telephone support to customers.

Required Skills & Qualifications

• Ability to lift up to 35 lbs.
• Ability to work independently and as a team member.
• Great attention to detail.
• Self-motivated with the ability to multitask.
• Exceptional verbal and written communications skills.
• Excellent computer skills.
• Ability to thrive in a fast-paced environment.
• Sitting and/or standing for long periods of time.

Tools & Technologies

• Adobe Illustrator (Adobe Suite knowledge required)
• Microsoft Office Suite
• QuickBooks
• Bartender

Compensation

$18.00 to $23.00 per hour to start (DOE), with room for growth.

Benefits

• Health insurance and health & dental insurance
• Dental insurance
• Paid holidays
• Vacation time
• 401(k) and retirement plan
• Paid time off

Schedule & Work Setting

• 8-hour shift (8AM to 5PM)
• Monday through Friday, with occasional weekend availability
• Works from the Yakima office

Core Values

• Accountability
• Sense of urgency
• Quality of work
• Communication
• Teamwork
• Respect