Lead UI & UX Designer

Lead end-to-end UI and UX design for UKG’s Frontline Worker Network, delivering mobile-first experiences built for trust, accessibility, and real-world frontline work.

Responsibilities

• Own end-to-end design from discovery and journey mapping through workflow definition, prototyping, validation, execution, launch, and iteration.
• Create experiences that meet the needs of workers, employers, and service partners.
• Clarify and improve the accessibility and trustworthiness of services like financial wellness, health, and everyday essentials.
• Design for frontline, deskless, hourly, and mobile-first workers across varied work environments, schedules, and levels of digital access.
• Collaborate with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade-offs, and priorities.
• Validate concepts and shipped experiences using research and product analytics to improve usability, adoption, engagement, and retention.
• Define interaction patterns and design foundations that can scale as the network grows with new users, services, and partner integrations.
• Design AI-supported experiences with transparency, feedback, user control, and clear system limits.
• Elevate interaction quality, visual craft, accessibility, and consistency via critique, design reviews, shared patterns, and mentorship.

Requirements

• 8+ years of experience in user experience, product design, or interaction design, including complex enterprise products and/or mobile applications.
• Proven ability to deliver end-to-end design solutions and shape direction for workflow-heavy or customer-facing experiences.
• Strong product judgment and systems thinking, balancing customer needs, business goals, and technical constraints.
• Experience using research and product data to guide design decisions and validate outcomes.
• Understanding of accessibility and inclusive product design.
• Experience contributing to shared patterns, reusable frameworks, or design systems.
• Experience designing AI-enabled, adaptive, or other experiences requiring trust, transparency, feedback, and user control.
• Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution.
• Strong proficiency with design and prototyping tools, with ability to adopt new tools and techniques.
• Excellent storytelling, presentation, and facilitation skills to communicate complex ideas and build alignment across disciplines and levels.
• A portfolio showing product thinking, design craft, and influence on outcomes.
• Bachelor’s or master’s degree in HCI, design, computer science, or related field, or equivalent practical experience.

About the Team

• UKG is building an AI-first suite that helps organizations become great places to work through HR, payroll, workforce management, and culture technology.
• You’ll join the team developing the Frontline Worker Network, a new UKG-owned network connecting shift and hourly employees with curated services (financial wellness, health, everyday essentials) through mobile experiences in the flow of work.
• Work with UX Research, Product, Engineering, Data, and service partners to shape a new multi-sided experience for workers, employers, and service providers.

About the Role

• Take Frontline Worker Network from early concept through launch and continued growth.
• Turn evolving customer needs and business opportunities into useful, trusted, and accessible experiences for frontline workers.
• Hands-on role emphasizing product judgment, systems thinking, and design craft.
• Balance multiple audiences while designing for deskless and hourly work in an evolving 0-to-1 environment.

Preferred Qualifications

• Experience designing mobile-first products for deskless, hourly, or frontline worker populations.
• Experience designing for multiple audiences or stakeholder groups, including workers, employers, and service partners.
• Experience moving new products, services, or major capabilities from early concepts toward launch, especially within a 0-to-1 initiative.
• Experience with marketplace, e-commerce, or service-based products connecting users with third-party offerings.
• Experience in financial wellness, financial technology, health, workforce management, human resources, payroll, or related service areas.
• Familiarity with frontline work constraints, including varied work environments, schedules, and levels of digital access.
• A portfolio featuring mobile experiences, multi-sided products, or work shaped by evolving user and partner needs.

Location: Lowell, MA, United States (hybrid)
Compensation: USD 133,900 - 190,750 per year