Graphic Design & Marketing, Sales, Data Entry & Customer Service Representative

Lakeshore Screen Printing and Embroidery is seeking a multi-purpose Graphic Design, Marketing, Sales, Data Entry & Customer Service Representative to support marketing and sales efforts in a hands-on, onsite role in Manitowoc, WI. If you enjoy combining customer communication with online store management and promotion, this position offers a chance to keep projects moving and help customers find the right products.

Compensation: USD 19 per hour (from $19.00/hr). The role is in person.

Responsibilities

• Enter and maintain accurate product, customer, pricing, and order information in the company database
• Create, update, and manage online web stores for customers, teams, schools, businesses, and organizations
• Add and maintain product listings including descriptions, pricing, images, and other store information
• Use WordPress to update website content and product information
• Promote company services, products, and completed projects on social media
• Help develop social media content including posts, photos, promotions, and announcements
• Respond to customer questions through phone, email, social media, and in person
• Support sales by responding to leads, preparing quotes, following up with customers, and helping customers select products and services
• Build and maintain positive customer relationships
• Enter and update information accurately using Google Sheets and other online tools
• Assist with marketing campaigns, promotions, and business development
• Coordinate with production and office staff to help ensure orders are completed accurately and on time
• Handle general administrative and customer service duties as needed

Requirements

• Experience in marketing, sales, customer service, data entry, or office administration
• WordPress experience
• Google Sheets and Google Workspace experience
• Familiarity with social media platforms such as Facebook and Instagram
• Excellent attention to detail
• Ability to learn new software and online systems quickly
• Comfortable communicating with customers and following up on sales opportunities
• Self-motivated and dependable with the ability to work independently
• Ability to manage multiple projects and meet deadlines
• Experience with online stores, e-commerce, apparel, screen printing, embroidery, or promotional products is a plus

Tools & Technologies

• WordPress
• Google Sheets
• Google Workspace
• Social media platforms: Facebook, Instagram