Customer Service: Sales & Graphic Design

Special Tees seeks a Graphic Designer with Customer Service and Sales responsibilities onsite in Frederick, MD.

Responsibilities

• Maintain a flexible, energetic presence that works well in a team while delivering precise self management and detailed work
• Manage competing priorities and adapt to changing business needs
• Collaborate effectively and communicate across different channels
• Lead with creative problem solving when addressing ambiguity or strategic challenges
• Provide customer service via phone, email, and in person
• Tailor communication style to suit client personalities and project requirements
• Apply math skills to protect margins and project profitability
• Type at least 40 words per minute
• Partner with sales and production to ensure timely delivery of art proofs and design assets
• Create art files and proofs quickly in Adobe Illustrator and/or Adobe Photoshop
• Average daily output: eight art proofs or eight output files
• Contribute to personal and overall sales goals through client service, communication, and design work
• Navigate efficiently between art programs and other office software
• Use the customer database and related systems to save design and print details per customer/order
• Rebuild logos in vector format for print quality assurance
• Produce original artwork quickly while considering client style and personality
• Modify existing art files for updates or internal use as needed
• Generate output files to specifications, considering imprint area, garment color, ink colors, and garment type
• Assist in maintaining the production schedule with the sales team to ensure timely printing and shipping
• Coordinate with production on job-specific print details
• Inspect prints to verify they match the proofs
• Prepare, cut, and apply vinyl as required
• Assist with patches and other garment decorations as needed
• Research products and processes online to support ongoing learning and growth
• Use online resources for troubleshooting as necessary
• Monitor supplies inventory to keep production moving
• Establish and maintain relationships with suppliers and manufacturers via phone and email
• Support general office and shop organization, mail handling, and purchase orders
• Expand and develop online program during downtime (no prior experience required)
• Lift up to 40 lbs and assist customers with loading orders into vehicles as needed
• Occasional driving for work may be required

Requirements

• Education: High school diploma or equivalent preferred
• Graphic design experience: 1 year (Required)
• Adobe Creative Suite experience: 1 year (Required)
• Adobe Illustrator experience: 1 year (Required)
• Strong strategic planning, systematic organization, attention to detail
• Proficiency with Adobe Creative Cloud, especially Illustrator and Photoshop
• Mastery of typography, drawing, and illustration
• Solution oriented with independent problem solving in ambiguous situations
• Experience in screen printing, promotional products, or signage is a plus
• Portfolio to be provided
• Social media marketing experience is beneficial but not required
• Microsoft Word and Excel; familiarity with Apple Mail or Gmail
• Bonus: Shopworks, InkSoft, ASI, ESP knowledge

Technologies

• Adobe Illustrator
• Adobe Photoshop
• Adobe Creative Suite / Adobe CC
• Shopworks
• InkSoft
• ASI
• ESP
• Microsoft Word
• Microsoft Excel
• Apple Mail
• Gmail

Benefits

• Relaxed casual dress code
• Family oriented team atmosphere
• Nights and weekends off
• Collaborative, creative peers
• Employee discount on goods through a wide vendor network
• Full-time employees receive major holidays
• Two weeks paid vacation per year after a 90 day intro period; accrual timing may depend on hire date
• Retirement plan with employer match up to 3% after the first year
• Full-time schedule is 40 hours per week, potentially up to 45 during peak demand

Job Type

• Full-time

Pay

$15.00 - $25.00 per hour

Expected Hours

40 – 45 per week

Application Questions

• Please describe your comfort level communicating via phone and email
• What is your typing speed in words per minute

Work Location

In person