Sales Support Design Jobs

1 job found

6d ago

Customer Service: Sales & Graphic Design

Special Tees Frederick, MD

Frederick, MD

6d ago

$15 - $25/hr Full time Adobe Creative Suite Collaboration Customer Service

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Job Description

Special Tees seeks a Graphic Designer with Customer Service and Sales responsibilities onsite in Frederick, MD.

Responsibilities

Maintain a flexible, energetic presence that works well in a team while delivering precise self management and detailed work
Manage competing priorities and adapt to changing business needs
Collaborate effectively and communicate across different channels
Lead with creative problem solving when addressing ambiguity or strategic challenges
Provide customer service via phone, email, and in person
Tailor communication style to suit client personalities and project requirements
Apply math skills to protect margins and project profitability
Type at least 40 words per minute
Partner with sales and production to ensure timely delivery of art proofs and design assets
Create art files and proofs quickly in Adobe Illustrator and/or Adobe Photoshop
Average daily output: eight art proofs or eight output files
Contribute to personal and overall sales goals through client service, communication, and design work
Navigate efficiently between art programs and other office software
Use the customer database and related systems to save design and print details per customer/order
Rebuild logos in vector format for print quality assurance
Produce original artwork quickly while considering client style and personality
Modify existing art files for updates or internal use as needed
Generate output files to specifications, considering imprint area, garment color, ink colors, and garment type
Assist in maintaining the production schedule with the sales team to ensure timely printing and shipping
Coordinate with production on job-specific print details
Inspect prints to verify they match the proofs
Prepare, cut, and apply vinyl as required
Assist with patches and other garment decorations as needed
Research products and processes online to support ongoing learning and growth
Use online resources for troubleshooting as necessary
Monitor supplies inventory to keep production moving
Establish and maintain relationships with suppliers and manufacturers via phone and email
Support general office and shop organization, mail handling, and purchase orders
Expand and develop online program during downtime (no prior experience required)
Lift up to 40 lbs and assist customers with loading orders into vehicles as needed
Occasional driving for work may be required

Requirements

Education: High school diploma or equivalent preferred
Graphic design experience: 1 year (Required)
Adobe Creative Suite experience: 1 year (Required)
Adobe Illustrator experience: 1 year (Required)
Strong strategic planning, systematic organization, attention to detail
Proficiency with Adobe Creative Cloud, especially Illustrator and Photoshop
Mastery of typography, drawing, and illustration
Solution oriented with independent problem solving in ambiguous situations
Experience in screen printing, promotional products, or signage is a plus
Portfolio to be provided
Social media marketing experience is beneficial but not required
Microsoft Word and Excel; familiarity with Apple Mail or Gmail
Bonus: Shopworks, InkSoft, ASI, ESP knowledge

Technologies

Adobe Illustrator
Adobe Photoshop
Adobe Creative Suite / Adobe CC
Shopworks
InkSoft
ASI
ESP
Microsoft Word
Microsoft Excel
Apple Mail
Gmail

Benefits

Relaxed casual dress code
Family oriented team atmosphere
Nights and weekends off
Collaborative, creative peers
Employee discount on goods through a wide vendor network
Full-time employees receive major holidays
Two weeks paid vacation per year after a 90 day intro period; accrual timing may depend on hire date
Retirement plan with employer match up to 3% after the first year
Full-time schedule is 40 hours per week, potentially up to 45 during peak demand

Job Type

Full-time

Pay

$15.00 - $25.00 per hour

Expected Hours

40 – 45 per week

Application Questions

Please describe your comfort level communicating via phone and email
What is your typing speed in words per minute

Work Location

In person

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