Art Director, CX
Job Description
Own high-impact creative direction for Meta’s customer experience work, guiding concepts from strategy to polished visuals across formats.
Responsibilities
- Direct, design, and conceptualize brand expressions across multiple mediums, including mobile, product, film, interactive, OOH, print, events, and experiential work
- Apply art direction, design, and conceptual thinking to tell brand and product stories
- Present ideas clearly and in a focused way to help build team consensus
- Collaborate in a cross-functional environment to develop and align on creative direction
- Create original, breakthrough work for Meta products and experiences
Requirements
- 4+ years of agency or in-house experience developing concepts and art directing for brand and product campaigns
- Ability to design, art direct, and articulate conceptual design decisions
- Experience bringing ideas to life through high-quality comps and prototypes using creative software and other tools
- Track record of self-initiated projects
- Detail-focused approach with strong attention to visual craft
Tools & Technologies
- Photoshop
- Illustrator
- InDesign
- Sketch
- Keynote
Preferred Qualifications
- Experience pursuing emerging technologies
- Fashion or Tech Marketing experience
- Demonstrated ongoing AI skill development (for example, prompt/context engineering and agent orchestration) and staying current with emerging AI technologies
- Experience creating content and campaigns on emerging platforms and formats
- Demonstrated ability to integrate AI tools to optimize or redesign workflows and drive measurable impact (efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices, including risk assessment, bias mitigation, and quality and accuracy reviews
Location: Los Angeles, CA (onsite)
Compensation: USD 98,000 - 144,000 per year
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