Art Director, CX

Own high-impact creative direction for Meta’s customer experience work, guiding concepts from strategy to polished visuals across formats.

Responsibilities

• Direct, design, and conceptualize brand expressions across multiple mediums, including mobile, product, film, interactive, OOH, print, events, and experiential work
• Apply art direction, design, and conceptual thinking to tell brand and product stories
• Present ideas clearly and in a focused way to help build team consensus
• Collaborate in a cross-functional environment to develop and align on creative direction
• Create original, breakthrough work for Meta products and experiences

Requirements

• 4+ years of agency or in-house experience developing concepts and art directing for brand and product campaigns
• Ability to design, art direct, and articulate conceptual design decisions
• Experience bringing ideas to life through high-quality comps and prototypes using creative software and other tools
• Track record of self-initiated projects
• Detail-focused approach with strong attention to visual craft

Tools & Technologies

• Photoshop
• Illustrator
• InDesign
• Sketch
• Keynote

Preferred Qualifications

• Experience pursuing emerging technologies
• Fashion or Tech Marketing experience
• Demonstrated ongoing AI skill development (for example, prompt/context engineering and agent orchestration) and staying current with emerging AI technologies
• Experience creating content and campaigns on emerging platforms and formats
• Demonstrated ability to integrate AI tools to optimize or redesign workflows and drive measurable impact (efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices, including risk assessment, bias mitigation, and quality and accuracy reviews

Location: Los Angeles, CA (onsite)

Compensation: USD 98,000 - 144,000 per year