Service Design

Service Design Jobs

2 jobs found

1mo ago

Product Designer, Service Management

Standard Template Labs New York, NY

New York, NY

1mo ago Closed

$140k - $180k/yr Full time Senior Ai Experiences Collaboration

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

Standard Template Labs is seeking a mid-level Product Designer to shape a next-generation Service Management experience in a fast-growing startup. You’ll work closely with the CEO and Head of Design, bringing your craft to AI-driven self-service flows while partnering tightly with product and engineering. This is an on-site role in New York, NY, with in-office collaboration five days a week at 2 Penn Plaza, directly above Penn Station.

What you’ll build

You’ll lead product design for a Service Management platform, defining AI-driven experiences such as conversational flows and dynamic UIs. The focus is on designing self-service journeys that feel clear, trustworthy, and useful, and then validating them through prototypes tested directly with customers.

Responsibilities

Lead the design of the next-generation Service Management product
Use AI coding tools to explore, refine, and share your work
Create prototypes that you can test directly with customers
Define AI-driven experiences, including conversational flows and dynamic UI
Collaborate with engineering and product to shape product direction
Help define and grow the design system
Iterate quickly in a high-velocity startup environment, embracing ambiguity and continuous learning

What you bring

3-6+ years of product design experience on professional tools
A portfolio showing exceptional craft and use of AI coding tools to push it forward
Fluency in and passion for understanding how products and design processes are changing in the AI era, including where you seek inspiration
Deep appreciation for giving and receiving design critique as part of a high-performing team
Mastery of atomic design principles and component-based UI architectures
Comfort working in a fast-paced, high-ownership startup environment
Bonus: experience designing data visualizations and/or working with graph databases
Bonus: experience working in IT operations, ITSM, DevOps, or complex enterprise domains

Compensation & benefits

USD 140,000 - 180,000 per year
Competitive salary + equity
Full health, dental, and vision benefits
Work directly with the CEO and Head of Design in a high-growth startup

Location & schedule

On-site in NYC, NY at 2 Penn Plaza (five days a week). The office is directly above Penn Station and an easy trip from anywhere in the city.

Employment type: Full time. Department: Design.

View full job page →

3mo ago

Product Designer, Principal Associate Level

Capital One New York, NY

New York, NY

3mo ago Closed

$143k - $164k/yr Full time Collaboration Design Design Systems

This position is no longer accepting applications (closed Aug 21, 2026).

Job Description

Capital One is seeking a Product Designer at Principal Associate Level to join the Experience Design team in New York, onsite. You will help craft memorable product experiences and co-create innovative solutions with cross-functional partners. The role centers on collaboration, human-centered design, and a strong portfolio. This is a full-time, onsite position with a salary range of USD 143,200 to 163,500 per year, plus health benefits, financial benefits, and performance-based incentive compensation.

Responsibilities

Blend your design craft with insight into customer needs and business goals to co-create innovative solutions for complex problems.
Leverage deep expertise across interaction, visual, and service design to elevate Capital One's design practice; with cross-functional partners, use tools, platforms, frameworks, and design systems to produce artifacts such as journey maps, blueprints, high-fidelity designs, and prototypes.
Champion the customer through the design process, applying critical-thinking that weighs data, research insights, scalability, tech constraints, and feedback.
Understand and apply business and customer strategy, facilitate design activities with the team and partners, and balance customer needs with business goals for harmonious outcomes.
Actively explore tech and data capabilities and emerging technologies to inform work, identify opportunities, and help the team navigate technical limitations.
Build and nurture relationships with partners, expand your network, value diverse perspectives, and collaborate to influence outcomes, break down silos, and gain alignment.
Present work to audiences across levels and functions using a human-centered approach that integrates design frameworks, data, and research insights to clearly articulate insights and design decisions.
Showcase a compelling portfolio that demonstrates your process, results, and impact.

Requirements

At least 3 years of experience in a Product Design role
At least 3 years of experience with design and prototyping tools, such as Figma
At least 4 years of experience in a Product Design role
At least 4 years of experience with design and prototyping tools, such as Figma
At least 4 years of experience collaborating with product, tech and business partners
At least 4 years of experience working with an established design system
Experience working in heavily regulated, data heavy problem spaces

Technologies

Figma

Benefits

Health benefits
Financial benefits
Performance-based incentive compensation (cash bonuses and/or long-term incentives)

View full job page →

Service Design Jobs

Product Designer, Service Management

Product Designer, Principal Associate Level

Get Service Design Jobs alerts