Ai Experiences Design Jobs

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Product Designer, Service Management

Standard Template Labs New York, NY

New York, NY

Today

$140k - $180k/yr Full time Senior Ai Experiences Collaboration

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Job Description

Standard Template Labs is seeking a mid-level Product Designer to shape a next-generation Service Management experience in a fast-growing startup. You’ll work closely with the CEO and Head of Design, bringing your craft to AI-driven self-service flows while partnering tightly with product and engineering. This is an on-site role in New York, NY, with in-office collaboration five days a week at 2 Penn Plaza, directly above Penn Station.

What you’ll build

You’ll lead product design for a Service Management platform, defining AI-driven experiences such as conversational flows and dynamic UIs. The focus is on designing self-service journeys that feel clear, trustworthy, and useful, and then validating them through prototypes tested directly with customers.

Responsibilities

Lead the design of the next-generation Service Management product
Use AI coding tools to explore, refine, and share your work
Create prototypes that you can test directly with customers
Define AI-driven experiences, including conversational flows and dynamic UI
Collaborate with engineering and product to shape product direction
Help define and grow the design system
Iterate quickly in a high-velocity startup environment, embracing ambiguity and continuous learning

What you bring

3-6+ years of product design experience on professional tools
A portfolio showing exceptional craft and use of AI coding tools to push it forward
Fluency in and passion for understanding how products and design processes are changing in the AI era, including where you seek inspiration
Deep appreciation for giving and receiving design critique as part of a high-performing team
Mastery of atomic design principles and component-based UI architectures
Comfort working in a fast-paced, high-ownership startup environment
Bonus: experience designing data visualizations and/or working with graph databases
Bonus: experience working in IT operations, ITSM, DevOps, or complex enterprise domains

Compensation & benefits

USD 140,000 - 180,000 per year
Competitive salary + equity
Full health, dental, and vision benefits
Work directly with the CEO and Head of Design in a high-growth startup

Location & schedule

On-site in NYC, NY at 2 Penn Plaza (five days a week). The office is directly above Penn Station and an easy trip from anywhere in the city.

Employment type: Full time. Department: Design.

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