UX Product Designer Retirement Plan Services

Charles Schwab’s Schwab Retirement Plan Services (RPS) Digital team is seeking a UX Product Designer to help shape sponsor-facing and internal B2B experiences. This role focuses on designing end-to-end digital workflows and collaborating with cross-functional partners to improve usability, adoption, and operational efficiency.

What You’ll Do

• Design end-to-end digital experiences for sponsor-facing and internal business applications.
• Build user flows, journey maps, wireframes, mockups, prototypes, and interaction designs.
• Translate business requirements and user needs into intuitive, scalable solutions.
• Find ways to simplify complex workflows and improve usability.
• Support consistency across products using established design systems and UX standards.
• Help define the long-term vision for modernized digital experiences within the organization.
• Plan and run user interviews, usability studies, surveys, and feedback sessions.
• Analyze user behavior, qualitative feedback, and experience metrics to identify improvement opportunities.
• Validate proposed solutions through testing and iterative design refinement.
• Partner with Product Owners and business stakeholders to understand user challenges and priorities.
• Advocate for user-centered decision making across the product lifecycle.
• Collaborate closely with Product Owners to refine requirements and define user stories.
• Work with developers and architects to ensure designs are feasible and implementable.
• Participate in PI Planning, sprint planning, backlog refinement, and solution reviews.
• Provide detailed design specifications and support implementation during delivery.
• Review completed work to confirm experience quality and alignment with design intent.
• Lead UX activities supporting major transformation initiatives.
• Evaluate emerging design practices, tools, and industry trends.
• Use analytics and customer insights to drive continuous experience improvements.
• Identify opportunities to improve digital adoption, efficiency, and self-service capabilities.
• Help establish UX best practices across the RPS Digital organization.

Qualifications

• Experience designing enterprise or business-to-business digital experiences.
• Strong understanding of design principles and user-centered design methodologies.
• Experience creating wireframes, prototypes, journey maps, and interaction designs.
• Proficiency with modern UX design and prototyping tools such as Figma, Sketch, Adobe XD, or similar platforms.
• Experience conducting user research and usability testing.
• Ability to present and defend design decisions to stakeholders and leadership.
• Strong communication, facilitation, and collaboration skills.
• Ability to balance user needs, business objectives, regulatory requirements, and technical constraints.
• Experience working in Agile product delivery environments.
• Knowledge of accessibility standards and inclusive design practices.

Tools & Technologies

• Figma
• Sketch
• Adobe XD

Location and Work Arrangement

Hybrid work in one of the following locations: Austin, TX; Westlake, TX; Richfield, OH. The role is intended to be performed on site 4 days per week in one of the specified locations.

Compensation

Annual pay range: USD 102,000 - 146,000.

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation and volunteering
• 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance
• 401(k) and employee stock purchase plans
• Paid parental leave and adoption/family building benefits
• Sabbatical leave available after five years of employment

Job Details

• Requisition ID: 2026-128975
• Category: UX/Digital
• Position Type: Regular
• Application Deadline: 2026-11-04

Authorization to Work

Applicants must currently be authorized to work for any employer in the United States, now and in the future, on a full-time basis without employer sponsorship.