Design end-to-end conversational and AI-powered experiences for client-facing agent products and self-service analytics.

Design end-to-end experiences for client-facing AI agent products, including conversational flows, agent handoffs, and multi-step automated workflows
Define interaction patterns for uncertainty and confidence communication, error and fallback states, latency handling, and human-in-the-loop moments
Create conversational interfaces and self-service analytics experiences that translate complex data science outputs for non-technical users (MMM, forecasting, incrementality)
Create and maintain reusable AI interaction components to speed up future product deployments
Partner with AI engineers to understand system capabilities and constraints, ensuring designs are feasible, resilient, and accurately represent model behavior
Lead discovery and user research with client stakeholders to validate concepts, identify friction, and inform the product roadmap
Produce high-fidelity prototypes to test agent experiences before engineering investment
Champion WCAG 2.2 AA standards, including screen-reader compatibility, keyboard navigation, and accessible handling of streaming and dynamic AI content
Establish UX standards, documentation, and design rationale records for the AI product portfolio
Work effectively with distributed teams, including offshore engineering, across regions and time zones

5+ years of UI/UX design experience, with a portfolio showing shipped, complex digital products
Strong command of interaction design, information architecture, and usability principles
Proficiency with modern design and prototyping tools, including Figma
Excellent communication skills, including the ability to present design rationale to executives, engineers, and clients
Ability to work independently and own design decisions end to end
Comfort working with ambiguity and changing technical constraints

Experience designing LLM-based products, including chatbots, copilots, or agent workflows
Familiarity with LLM concepts such as prompting, RAG, tool use, and model limitations
Background in media, advertising, or marketing technology
Experience designing analytics or business intelligence experiences, including dashboards and self-service data exploration
Experience contributing to or maintaining a design system at scale
Accessibility certification such as IAAP CPACC or WAS, or experience conducting accessibility audits and assistive technology testing
Experience designing asynchronous, event-driven, or streaming interfaces

Location: USA - Remote - Maryland
Work model: Hybrid expectation for employees within commutable distance of a hub office (Chicago, Metro Detroit, Los Angeles, New York City) to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time.
Those outside a commutable range may be designated as remote, depending on the role and business needs
Regardless of work location, flexibility may be required to meet Company and client needs, which may include attendance in an office
Annual salary range: $94,875 - $95,000
Placement within the salary range is based on relevant experience, knowledge, skills, and other factors permitted by law
Applications reviewed on an ongoing basis; qualified candidates will be contacted for next steps
Full time; Permanent
#LI-Hybrid #LI-MS3

Dentsu is committed to equal employment opportunities without regard to protected characteristics under applicable law
Dentsu provides reasonable accommodation for individuals with disabilities and disabled veterans; applicants may email [email protected] to request accommodation

Senior UI / UX Designer

Job Description