Senior Product Designer II, CRM

Compass is looking for a Senior Product Designer II to help shape the CRM experience within the Home Platform. This role supports real estate agents with scalable, AI-powered workflows and experiences across web and mobile, working closely with Product and Engineering to turn customer needs into high-trust interactions.

Location: New York, NY (onsite)
Salary: USD 147,400 - 163,800 per yearly
Experience: 7+ years

What you’ll do

• Drive alignment and decision-making using visual artifacts such as customer journeys, user flows, wireframes, and prototypes to define the vision for impactful CRM and AI experiences.
• Support usability testing and research by creating prototypes, including multimodal and voice experiences, and facilitating research sessions.
• Review feedback and iterate on designs to help deliver high-trust, low-friction AI interactions.
• Design AI-based conversational and multimodal experiences.
• Contribute to discovery to understand agent behaviors, operational pain points, and workflow inefficiencies.
• Translate qualitative and quantitative insights into actionable AI product opportunities.
• Produce clear design documentation for complex initiatives, including sample dialogs, conversational flow diagrams, and multimodal flows, to communicate experience requirements to Engineering and Product partners.
• Collaborate across teams by building strong relationships with Product, Engineering, and stakeholders to align on priorities and solutions.
• Balance user needs, technical constraints such as LLM capabilities, and product objectives to solve problems effectively.
• Think beyond individual screens by designing connected workflows, data, and user actions across the broader Home Platform ecosystem.
• Work within established design systems to maintain consistency, usability, and scalability across the Home Platform.

What you bring

• 7+ years of product design experience, ideally in CRM, SaaS, workflow, or enterprise software products.
• A strong portfolio showcasing systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile.
• Experience designing for AI-driven products or features is highly desirable.
• Ability to gather and synthesize requirements from multiple stakeholders and translate them into intuitive user experiences.
• Strong knowledge of interaction design, information architecture, usability principles, and scalable UX patterns.
• Experience collaborating with Product and Engineering throughout the product development lifecycle.
• Comfort working in ambiguous environments while balancing user needs, business priorities, and technical feasibility.
• Familiarity with data-informed design decisions, usability testing, and iterative product development.
• Proficiency with Figma and prototyping tools.
• Strong communication, presentation, and stakeholder management skills.

Tools and technologies

• Figma
• LLM

Compensation and benefits

• Base pay range: $147,400-$163,800 (base pay offered may vary by knowledge, skills, and experience).
• Bonuses and restricted stock units may be provided in addition to a full range of benefits.
• Base pay is based on market location, and the minimum wage for the position will always be met.
• Participation in incentive programs, which may include eligible cash, equity, or commissions.
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs), commuter program, life and disability insurance.
• Maven (support system for new parents), Carrot (fertility benefits), UrbanSitter (caregiver referral network).
• Employee Assistance Program, pet insurance.

Nice to have

• Experience designing AI-assisted CRM workflows, productivity tools, or automation features.
• Familiarity with conversational UX, notification systems, or agent-assist tooling.
• Basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
• Experience designing internal workflows, support platforms, or back-office automation tools.
• Experience within real estate, transactions, operations, or marketplace platforms.
• Understanding of CRM metrics, lead funnel management, and customer engagement workflows.