Product Designer II, Customer Technology Experience Design

Wayfair LLC is hiring a Product Designer II for the Customer Technology Experience Design team in Boston. In this role, you will partner with the Loyalty team to shape polished, end-to-end credit card user experiences, with an emphasis on smooth journeys across application flows, account management, and rewards redemption.

This is a hybrid position designed to support close collaboration and hands-on iteration, spanning both responsive web and mobile experiences while aligning to Wayfair’s broader loyalty ecosystem.

What you’ll do

• Create high-polish, consumer-grade UI and interaction design across mobile apps and responsive web for complex, multi-step customer flows.
• Design tactical touchpoints such as credit card application flows, benefits discovery, and rewards dashboards, ensuring each integrates naturally into the Loyalty framework and core shopping funnel.
• Address nuanced design challenges while meeting contractual obligations tied to the credit card provider, third-party vendor integrations, and complex business logic across customer state transitions.
• Craft experiences that are secure, clear, and transparent, helping build customer confidence when interacting with sensitive personal details (PII) and credit card application touchpoints.
• Collaborate with stakeholders across Product Management, Engineering, and commercial teams, as well as external credit card provider teams, translating requirements into solutions that are scalable and technically feasible.
• Use Figma with components and variants, supported by the internal design system, to create high-fidelity prototypes and enable clear developer handoffs.

What you bring

• 2+ years of product design experience, with a portfolio demonstrating strong craft, end-to-end execution, and thoughtful UI/UX for responsive web and mobile apps.
• Deep proficiency in Figma, including UI components, variants, rapid prototyping, and design systems practices.
• Detail-oriented problem solving with a focus on edge cases, user state management, and clear information hierarchy.
• Strong communication skills to explain design decisions, present work effectively, and collaborate cross-functionally with internal teams and external partners.
• Experience in E-Commerce, Loyalty, or Credit Card/Rewards programs is highly preferred.
• Understanding of trust and transparency design principles when handling sensitive account details and application data.
• A Bachelor’s degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, or equivalent practical experience.

Compensation and location

• Location: Boston, MA (hybrid)
• Salary: USD 103,950 to 115,500 per year

Hybrid work model

• Hybrid-onsite role with expectations to be in the Boston, MA office Tuesday through Thursday.
• Remote work on Mondays and Fridays.

Technologies: Figma, UI components, variants, rapid prototyping, design systems.