Graphic Design / Customer Care

Lush Banners & Lush Displays is hiring a long-term, full-time Graphic Design / Customer Care team member for a fast-paced office in Richmond, TX (onsite). In this role, you’ll support customers from first contact through artwork preparation, quality checks, and follow-through on orders, while also contributing to marketing and design-related tasks.

You’ll work closely with a team that values responsiveness, accuracy, and good communication. The position is designed for someone who can balance customer inquiries with production details, supported by comprehensive on-the-job training for artwork-related processes.

What you’ll do

• Assist customers with creating printing artwork as required, with comprehensive job training provided.
• Review artwork file quality, correct defects, and provide proof to customers.
• Follow up on sales leads and provide solutions.
• Handle customer inquiries by answering phone calls, online chat, and email.
• Pack and ship packages in a timely manner as required.
• Monitor turnaround times and resolve product or service issues promptly, identifying and addressing customer satisfaction concerns.
• Seasonally support marketing, warehouse, or customer relationship tasks as assigned.
• Create templates, images, and videos; help update website product listings and social media content.
• Periodically suggest improvements to products and service quality and recommend potential offerings to management based on customer needs.
• Follow all company policies, procedures, and business ethics codes while maintaining effective team relationships.

What you bring

• Positive, “can-do” attitude with a strong desire to learn and grow.
• Highly organized with strong multitasking ability and attention to detail.
• Good working skills in Adobe Illustrator and Adobe Photoshop are required.
• Ability to perform in a multitasking, fast-paced office environment.
• 1-2 years of customer service, sales and marketing, and/or customer retention experience is preferred.
• Experience in marketing, video, multimedia, eCommerce, advertising agency, sign installation, printing shop, or graphic design is a big plus.
• Spanish, French, or Chinese is a plus.

Tools you’ll use

• Adobe Illustrator
• Adobe Photoshop

Compensation and benefits

• Salary: USD 36,000 - 55,000 per year
• Job stability
• Open and honest work environment
• Revenue sharing plan with a monthly bonus
• Medical, dental, and HSA benefits
• Paid vacation
• Friendly managers who prefer not to micromanage
• Friendly, engaging co-workers
• Ongoing education and training
• Opportunities for growth
• Fairly casual dress code
• Quiet office location

Schedule and location

• Work location: Richmond, Texas 77406, close to Katy & Sugar Land
• Typical working hours: Weekdays, 9:00 a.m. - 5:30 p.m.
• Job type: Full time employee with full benefits

Physical demands

• Ability to lift 50 or more pounds.
• Flexibility to stand or lean over a waist-high table to inspect, install, or pack packages.

Hiring and application details

• Background check, aptitude, psychological, skills and drug test are mandatory during the hiring process.
• How to apply: Submit your resume and a cover letter in PDF format to [email protected] with “Customer Care / Designer” in the subject line.
• In the application email, include: (1) Why we should hire you, (2) your Earliest Available Date for Employment, (3) your Digital Portfolios (if any).

COVID-19 considerations

• Safety rules for in-person interviews
• Free vaccination
• Safe distanced work stations
• Company provides masks, gloves & sanitizers

Additional note: Lush Banners® is a registered trademark of Bevo Park Holdings, LLC.