Customer Portal Design Jobs

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Founding Product Designer

Alpaca Health New York, NY

New York, NY

Today

$100k - $200k/yr Full time Ai Design Tools Collaboration Customer Portal

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Job Description

Alpaca Health seeks a founding product designer to lead the 0-to-1 development of the parent-facing portal and redesign the provider-facing EHR, delivering a cohesive consumer-grade experience for families and clinicians.

Responsibilities

Own the 0-to-1 build of the parent-facing portal, from concept through launch and live product
Design a seamless, consumer-grade journey for families navigating care, including intake, scheduling, messaging, and payments
Elevate the provider-facing EHR to feel intuitive, fast, and delightful, steering away from clunky healthcare software
Conduct user interviews with parents, BCBAs, and staff to uncover workflows, pain points, and unmet needs
Rapidly prototype and test user flows, iterating based on real usage and feedback
Define product requirements, prioritize ruthlessly, and ship quickly in collaboration with engineering
Leverage AI tools for prototyping, workflow automation, and copilots to accelerate development and unlock new capabilities
Build scalable systems, not just features, including onboarding flows, engagement loops, and operational tooling
Partner cross-functionally with ops, clinical, and growth teams to ensure the product drives real outcomes such as faster start of care, better retention, and higher utilization

Requirements

Highly product-minded and execution-driven; you build and ship, not only define features
Strong intuition for consumer products and the ability to translate that into healthcare
Comfortable in ambiguity and energized by 0-to-1 environments
Constantly talk to users and translate insights into product decisions
Bias for action and the ability to move fast without sacrificing quality
Fluent with modern AI tools and use them as a force multiplier in your workflow
Committed to building products that meaningfully improve lives, not just internal tools
Operate like an owner with a high bar for yourself and the team
Based in NYC or willing to relocate; able to work five days a week in the office

Technologies

AI tools

Benefits

Competitive salary
Meaningful equity
Health benefits
Flexible PTO
Dinner when working late

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