Cloud and Things, Inc is seeking a UI/UX Designer to help advance rider experience across digital products used in bus and subway contexts. In this hybrid role based in New York, NY, you will work with a cross-functional team to improve complex mobile flows, elevate design systems, and strengthen UX practices through research and quality-driven testing.
This position supports public-sector infrastructure initiatives and centers on user-centered design for high-impact, real-world experiences. The role is structured to drive consistency across multiple digital platforms and to translate rider needs into clear, actionable design outcomes.
Role Overview
- Lead user-centered design efforts for complex mobile experiences and partner with research, product, engineering, and creative teams.
- Strengthen design systems and UX processes to improve the overall rider journey.
Responsibilities
- Develop and maintain design systems and style guides to ensure consistency across digital platforms, including signage-related digital experiences for NYCT, LIRR, and MNR.
- Partner with user research to understand rider needs, behaviors, and pain points, and maintain a user feedback loop to continuously improve UX.
- Collaborate with product managers, engineers, the Creative team, and other stakeholders to align user needs, brand standards, and business goals.
- Present design concepts, user insights, and research findings to senior leadership and other stakeholders.
- Establish and document UX processes and best practices, and implement user testing and other quality-control measures.
Requirements
- 8+ years of UX design experience, with a focus on mobile applications.
- Proven experience leading UX for complex digital products.
- Experience working in Agile development environments and with design systems.
- 6+ years of advanced communication experience, including presenting design concepts and findings to stakeholders.
- 6+ years of strong leadership experience, including championing user-centered design practices.
- 6+ years of user interface design experience, with proficiency in UX design tools and strong visual design skills.
- Ability to work effectively with complex requirements while maintaining close attention to detail.
Benefits
- Opportunities to lead impactful transformations in public sector infrastructure.
- Engagement with high-profile government initiatives to support meaningful change.
- Professional development through exposure to innovative Agile practices and leadership collaboration.
- A collaborative environment that values ownership, initiative, and continuous learning.
Desirable Qualifications
- Experience in the transportation industry or a related field.
- Experience with accessibility guidelines.
Job Details
- Location: New York, NY (Hybrid - 3 days Onsite / 2 Remote)
- Duration: 12 Months (with potential for extension)
- Compensation: W2 Hourly Rate: $50-55/hour
- Application Deadline: 9/29/2026
- Exempt Position: Salary commensurate with experience
AI-Assisted Resume Evaluation Notice
Cloud and Things utilizes artificial intelligence (AI) tools to assist the recruiting team in evaluating candidate applications for streamlining, consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by human recruiting professionals. AI tools assist by analyzing resumes against job requirements, supporting recruiters in candidate data evaluation, and ensuring consistent review standards across applications.
Your unedited resume will be processed by AI tools as part of this evaluation.
Your Data and Privacy
- Your information is processed securely and used exclusively for recruitment purposes.
- Cloud and Things may store your resume in its Applicant Tracking System (ATS) indefinitely for future job matching opportunities.
- You may opt out of long-term ATS storage by emailing your name and request to opt out to security@cloudandthings.com.
- AI processing data is retained for a maximum of 90 days, after which it is deleted.
- All data sent to AI tools is encrypted in transit and at rest.
- AI tools comply with applicable privacy laws including GDPR and CCPA.
- Personal data is anonymized or minimized wherever possible during AI processing.
Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of the recruitment process. You may opt out only by choosing not to submit your resume for consideration.
