Senior/Staff Product Designer

ngrok is looking for an experienced Senior or Staff Product Designer to shape product experiences from early problem framing through shipped features and ongoing refinement. The role sits close to Product and Engineering, with a focus on translating technical depth into interfaces that feel approachable, while leveraging AI-augmented workflows to accelerate research, prototyping, and delivery.

What you’ll do

• Own meaningful areas of the product end-to-end, moving fluidly between research, prototyping, and delivery as the work evolves, from initial problem framing to features in users’ hands.
• Sketch, wireframe, and prototype quickly to test ideas early, then iterate toward outcomes that land in the product.
• Use AI tools to extend what you can build, prototype faster, synthesize research, and explore interaction patterns.
• Learn how developers use ngrok, identify where they get stuck, and define what improvement looks like in practice.
• Partner with Product and Engineering to clarify problems, explore solution paths, and shape strong product experiences within your areas of ownership.
• Apply strong judgment across interaction design, visual design, copy, edge cases, and implementation details.
• Facilitate discussions, align stakeholders, run lightweight research, and help decisions move forward.
• Share rationale and document key decisions, supporting Product and Engineering as they evaluate tradeoffs.
• Help strengthen shared standards, critique culture, and ways of working as the team grows.

What you bring

• 5+ years of product design experience at technology companies, with a portfolio showing strong visual design, research capability, and end-to-end product thinking.
• End-to-end execution, taking work from early problem framing through shipped and polished outcomes.
• AI-augmented workflow, actively integrating AI into concepting, prototyping, and research synthesis.
• Builder mindset, making ideas tangible quickly using sketches, wireframes, and prototypes to communicate, collaborate, test, and iterate.
• Strong communication, able to influence without authority and clearly articulate tradeoffs.
• Sharp instincts for learning, getting close to users and turning insights into a clear point of view.

Tools and technologies

Tailwind CSS, HTML, CSS, JS

Compensation

USD 178,020 - 236,500 per year. Specific ranges depend on role level and location:

• Staff Product Designer: Tier 1 (SF, LA, Seattle, NYC) $193,500-$236,500
• Staff Product Designer: Tier 2 (rest of US) $178,020-$217,580
• Senior Product Designer: Tier 1 (SF, LA, Seattle, NYC) $162,00-$198,000
• Senior Product Designer: Tier 2 (rest of US) $149,040-$182,160

#LI-Remote

Location and work model

• Remote for candidates outside of the Bay Area.
• Hybrid for candidates within commuting distance to San Francisco.
• Bay Area employees commute to the office on Tuesdays and Wednesdays.

Benefits

• Full premiums covered on base healthcare, dental, and vision for you; half covered for dependents; mental health and well-being support included.
• 401(k) with 100% match up to 3% of salary and 50% match up to another 2%.
• Open, flexible vacation policy.
• Up to 16 weeks if you give birth, up to 8 weeks for new parents (birth, adoption, fostering, however your family grows).
• Annual professional development budget for books, courses, conferences, or other growth opportunities.
• Annual home office/desk stipend.
• Co-working space stipend for those who want to work outside home but are not near the SF office.
• 2x+ per week for employees onsite at the San Francisco office (free food).
• Company offsites twice a year.
• Bi-annual reviews for regular feedback and fair compensation.

Eligibility for sponsorship

• All candidates must be US-based and legally authorized to work in the United States.
• ngrok is unable to provide visa sponsorship for this position.
• Applicants must be authorized to work in the US on a permanent, ongoing basis without current or future sponsorship.