Join Amazon Robotics onsite in North Reading, MA as a Senior Product Designer. You’ll help shape digital and physical experiences across screen tools, hardware interfaces, and floor workflows to improve technician throughput and uptime. The role offers a competitive salary range of USD 137,800 to 186,400 per year, plus comprehensive benefits and a culture that values safety, hands-on field learning, and cross-functional collaboration.
Responsibilities
- Design across the digital-physical spectrum, including screen-based diagnostic tools, hardware interface panels, and spatial wayfinding.
- Define interaction models for complex data-rich interfaces that work well with gloved hands.
- Consider senses beyond the screen by integrating visual, auditory, and haptic feedback in environments where a display may not be primary.
- Create scalable mechanisms and reusable design patterns to amplify team impact across multiple robotics programs.
- Map end-to-end service journeys that account for body posture, environment, tool-in-hand constraints, and transitions between digital interfaces and physical tasks.
- Lead UX research with product partners on the warehouse floor through contextual inquiry, technician shadowing, and observations of how the physical environment shapes digital interactions.
- Collaborate with hardware engineering, software engineering, product management, industrial design, and operations to align touchpoints across physical and digital touchpoints.
- Mentor junior designers and elevate UX maturity across the organization.
- Advocate for end users by bringing field insights into roadmap and prioritization discussions.
- Synthesize quantitative operational data with qualitative field insights to inform design priorities and trade-offs.
- Produce written and visual artifacts that influence product roadmaps and senior leadership decisions.
Requirements
- 7+ years of design experience
- Available online portfolio
- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
- Experience building complex software systems delivered to customers
- Experience leading design, build, and deployment of complex and reliable software solutions in production
- Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience in development in the last 3 years
- Bachelor's degree in Design, HCI, Interaction or UX Design, Industrial Design, or related field (or equivalent experience)
- Comfort navigating ambiguity and defining UX strategy in innovation problem spaces
- Strong portfolio showing design across digital interfaces and physical or environmental touchpoints, or a clear understanding of how digital products exist within physical contexts
- Proficiency in modern design and supporting AI tools (Figma, Figma-Make, Kiro, or similar)
Technologies
- Figma
- Figma-Make
- Kiro
- Tableau
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
A day in the life
As a Senior Product Designer on the Amazon Robotics team, you will shape how technicians interact with advanced robotic systems across Amazon's fulfillment network. You will design the interfaces and workflows used to diagnose and maintain robots, creating a seamless connection between on screen experiences and floor operations.
About the team
The Robotics Experience Design team brings together User Experience, User Interface Design, Industrial Design, and Human Factors research to make Amazon Robotics products safer, more usable, and more desirable. We pursue human-centered innovation across the robotics portfolio by focusing on durable customer needs. Our team believes design is about how things work, not just how they look. We prioritize safety and accessibility, define problems before building solutions, and test real users early and often.
Preferred qualifications
- Experience with UX design of complex workflows
- Experience in service design combining physical and digital spaces and designing large-scale systems with many stakeholders
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple sites
- Experience measuring key operational metrics such as order cycle time, ship estimate accuracy, on-time and complete shipments, and inventory defect rate
- Experience visualizing data in Tableau or similar tools
- Practical knowledge of user-centered design methodologies, usability principles, and web-based information architecture
