Graphic Design / T shirt production

Custom Apparel Specialist role combining customer service, order intake, sales, and graphic production for on-site work in Novi, MI.

Responsibilities

• Greet walk-in customers and provide friendly, professional service
• Answer phone calls, emails, and customer inquiries
• Assist customers with custom T-shirts, hoodies, uniforms, embroidered apparel, and promotional products
• Help customers choose apparel style, color, size, and printing method
• Provide product recommendations, accurate quotes, and estimated turnaround times
• Enter customer orders accurately into the order management system
• Verify garment details, quantities, artwork specifications, and production requirements
• Follow up on quotes, artwork approvals, and customer orders
• Process payments and assist with completed order pickups
• Build positive customer relationships to support repeat business
• Create original artwork for custom apparel and promotional products
• Recreate, clean up, and improve customer-provided logos and designs
• Convert low-resolution images into professional, print-ready artwork
• Prepare artwork for DTG, DTF, heat transfer, and other decorating methods
• Create digital proofs and apparel mockups for customer approval
• Modify existing designs: adjust colors and resize for different print locations
• Ensure artwork meets production needs for quality, resolution, sizing, and transparency
• Make customer-requested design revisions accurately and efficiently
• Organize and maintain customer artwork files for future orders
• Learn to operate DTG, DTF, and heat press equipment
• Prepare garments and artwork for daily production
• Properly position, align, and load garments for printing
• Follow established production procedures to maintain quality and consistency
• Inspect printed garments for placement accuracy, print quality, and appearance
• Identify production issues to help minimize mistakes and wasted materials
• Fold, package, label, and organize completed orders
• Maintain clean and organized production workstations
• Assist with additional decorating processes as needed
• Review and organize customer orders for daily production
• Receive incoming apparel and supply deliveries
• Verify received merchandise against purchase orders and packing slips
• Organize blank apparel, printing materials, and production supplies
• Stage garments for upcoming production jobs
• Monitor order progress and communicate potential delays or issues
• Help ensure orders are accurate, completed on time, and ready for pickup
• Assist with maintaining an organized and efficient shop

Requirements

• Intermediate graphic design experience
• Proficiency in Adobe Illustrator, Adobe Photoshop, or CorelDRAW
• Ability to create original designs, recreate logos, and prepare print-ready artwork
• Strong customer service and communication skills
• Comfort speaking with customers in person, by phone, and through email
• Good computer skills and ability to learn new software
• Strong attention to detail and organizational skills
• Ability to multitask and manage competing priorities
• Willingness to recommend products, upsell services, and help generate sales
• Ability to work independently and collaboratively
• Dependable, punctual, and professional
• Willingness to learn apparel printing equipment and production procedures
• Availability to work Saturdays

Technologies

• Adobe Illustrator
• Adobe Photoshop
• CorelDRAW

Benefits

• Flexible schedule

Preferred Qualifications

• Experience in custom apparel, retail printing, or promotional products
• Previous retail sales or customer service experience
• Experience preparing artwork for DTG, DTF, screen printing, or embroidery
• Familiarity with heat presses or apparel printing equipment
• Experience using point-of-sale or order management systems
• Knowledge of apparel brands, garment styles, and printing methods

Physical Requirements

• Ability to stand for extended periods during production
• Ability to lift and move boxes of apparel up to 40 pounds, with or without reasonable accommodation
• Comfort performing repetitive tasks such as garment preparation, printing, folding, and packaging
• Ability to safely operate production equipment following training

Job Type, Schedule, Location, Pay

• Job Type: Full-Time
• Expected Hours: 40 per week
• Schedule: Weekday shifts and Saturdays required
• Work Location: In person, Novi, Michigan
• Pay: $15–$17 per hour, based on experience