Customer Journey Design Jobs

1 job found

1d ago

Senior Product Designer

American Express New York, NY

New York, NY

1d ago

$123k - $215k/yr Full time Customer Experience Customer Journey Customer Journeys

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Job Description

Based in New York, NY with a hybrid work arrangement, this Senior Product Designer shapes the visual quality and user experience of travel related journeys across native mobile and web platforms. The role leads complex programs from discovery through delivery, collaborates with cross-functional teams, and mentors peers to elevate visual design within the organization.

Overview

The position defines the visual language and end-to-end user experience for travel experiences across iOS, Android, and web surfaces. It guides large initiatives from inception to launch, partners with product, engineering, research, and content design, and mentors peers to raise the standard of visual design across travel journeys.

Responsibilities

Establish the visual quality and interaction experience for travel journeys across native mobile and web platforms.
Set a high standard for visual excellence and bring a compelling point of view that elevates individual products and the broader design organization.
Collaborate closely with Product, Engineering, Research, and Content Design teams.
Independently lead complex initiatives from discovery through delivery.
Translate customer needs and business objectives into polished, production-ready experiences.
Communicate design decisions confidently to stakeholders at all levels.
Mentor peers while championing outstanding visual design across travel journeys.
Lead through craft, execution, and influence as a senior individual contributor, elevating design quality through collaboration and feedback.

Requirements

Five or more years of experience designing and shipping customer-facing digital products across native mobile (iOS and Android) and responsive web, with a portfolio showing launched experiences and a track record of delivering measurable customer and business impact.
Proven ability to independently lead complex product initiatives from discovery through launch.
A portfolio demonstrating exceptional visual design craft across customer-facing digital products, highlighting typography, hierarchy, layout, color, motion, interaction design, and meticulous attention to detail.
Proven ability to create premium digital experiences that balance aesthetic excellence with usability, accessibility, customer needs, and business outcomes.
Experience designing consumer-facing products, preferably within travel, lifestyle, hospitality, e-commerce, or other experience-driven digital products.
Expert knowledge of Figma, including advanced prototyping, component libraries, design systems, and modern collaborative workflows.
Deep understanding of user-centered design methodologies, research, accessibility, and iterative product development.
Strong product thinking with the ability to translate customer insights, business goals, and technical constraints into thoughtful end-to-end experiences.
Excellent communication, storytelling, and presentation skills with the ability to influence product teams, multidisciplinary stakeholders, and senior leadership.
Demonstrated capability to independently own multiple complex initiatives while mentoring other designers and elevating design quality through feedback and collaboration.

Technologies

Figma

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Skills

Accessibility Design
Customer Journey Mapping
Design Thinking
Product Strategy
Prototyping
Requirements Gathering
Wireframing

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