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Retail Sales and Graphic Design Specialist

Big Frog Custom T-Shirts & More of Chantilly-Fairfax Chantilly, VA

Chantilly, VA

Today

$18+/hr Full time Adobe Creative Suite Affinity Coreldraw

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Job Description

Big Frog Custom T-Shirts & More of Chantilly-Fairfax is hiring a Retail Sales and Graphic Design Specialist to support customers from first consultation through production handoff. This onsite role in Chantilly, VA blends retail service with practical graphic design, helping drive sales while keeping orders moving on schedule.

You will work at the intersection of customer conversations, artwork creation, and store operations, using industry design tools to turn ideas into final production-ready files. The position is full-time at 40 hours per week with a starting rate of $18 per hour, with additional pay increases after a probationary period and opportunities for bonuses tied to personal and store sales goals.

What you’ll do

Consult with customers to understand their preferences and recommend suitable design options.
Create custom designs using basic graphic design skills and tools including Adobe Creative Suite, Corel Draw, Affinity, and/or Procreate.
Maintain 5-star customer satisfaction through high-quality products and strong service.
Answer the phone and respond to email and voicemail as quickly as possible.
Finalize artwork and transfer it to production, reviewing items from the previous day and prioritizing artwork and printing.
Ensure 24-hour turnaround orders are met ahead of schedule.
Help with merchandising and maintain a clean, organized store environment.
Assist with receiving, managing inventory, and restocking merchandise as needed, including monthly inventory counts.
Support production once customer responsibilities are complete.
Handle timely store opening and closing procedures.
Solve production hold-ups professionally and communicate updates to customers.
Review orders “in the pipeline” and send follow-ups to customers when appropriate.

Requirements

Proficiency working with raster images, vector images, and typesetting using tools such as Adobe Creative Suite, Corel Draw, Affinity, and/or Procreate.
At least 1 year of retail experience.
Excellent written communication skills, especially email clarity and speed of response, since the team emails frequently.
Excellent communication and interpersonal skills, with strong attention to detail and organization.
Energetic, outgoing personality with a positive attitude and passion for customer service.
Ability to multitask in a fast-paced environment.
Creativity and detail orientation, with a willingness to share design samples if available.
English proficiency.
Willingness to learn and gain new skills.

Technologies

Adobe Creative Suite
Corel Draw
Affinity
Procreate

Benefits

Employee discount
Flexible schedule

Bonus skills (plus)

Proficiency in two or more graphic design tools.
Knowledge of printing techniques and materials.
Social networking savvy (Instagram, Twitter, Facebook, Pinterest, etc.).
Experience as a key holder (open/close) for a small business.
Bilingual skills to serve the local community.

Additional details

Job type: Full-time (40 hours per week)
Pay: Starting at $18.00 per hour based on skills and experience, increasing after a probationary period; bonuses available based on personal and store sales goals.
Location: In person, Chantilly, VA 20151
Background checks: Pre-employment background and drug test required.

Application questions

Are you proficient in any basic graphic design tool such as Adobe Creative Suite, Corel Draw, Affinity, and/or Procreate? Please be specific.
Are you excellent at being articulate in emails? Please share more.
Is there anything else you want to tell us about your qualifications?

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