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Senior Product Designer II, CRM

Compass Boca Raton, FL

Boca Raton, FL

Today

$147k - $164k/yr Full time Senior Ai Product Designer Conversational Design

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Job Description

The Senior Product Designer II role for CRM will shape the Home Platform experience used by residential real estate agents. You will partner with Product, Engineering, Data, AI, and Operations to design scalable workflows and AI-powered features across web and mobile.

Location

Boca Raton, FL (onsite)

Salary

USD 147,400 - 163,800 per year

What You Will Do

Drive alignment and decision-making using visual artifacts such as customer journeys, user flows, wireframes, and prototypes to define the vision for CRM and AI experiences.
Support usability testing and research by building prototypes, including multimodal and voice, and facilitating research sessions.
Review and synthesize feedback, then iterate designs to help deliver high-trust, low-friction AI interactions.
Design and develop AI-based conversational and multimodal experiences.
Participate in discovery work to understand agent behaviors, operational pain points, and workflow inefficiencies.
Translate qualitative and quantitative insights into actionable product opportunities for AI.
Create effective design documentation for complex initiatives, including sample dialogs, conversational flow diagrams, and multimodal flows, to support Engineering and Product partners.
Build strong working relationships with Product, Engineering, and other stakeholders to understand priorities and collaborate on solutions.
Balance user needs with technical constraints such as LLM capabilities and Product objectives to solve problems effectively.
Craft multimodal user experiences that are desirable, technically feasible, and viable for the business.
Think beyond individual screens by designing how workflows, data, and user actions connect across the broader Home Platform ecosystem.
Contribute to scalable product and design outcomes by working within established design systems to maintain consistency, usability, and scalability.

Required Qualifications

7+ years of product design experience, ideally in CRM, SaaS, workflow, or enterprise software products.
A strong portfolio showing systems thinking, end-to-end product design, and the ability to solve complex workflow problems across web and mobile.
Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences.
Strong knowledge of interaction design, information architecture, usability principles, and scalable UX patterns.
Experience collaborating closely with Product and Engineering teams through the product development lifecycle.
Comfort working in ambiguous environments while balancing user needs, business priorities, and technical feasibility.
Familiarity with data-informed design decisions, usability testing, and iterative product development.
Proficiency with Figma and prototyping tools.
Strong communication, presentation, and stakeholder management skills.

Technologies

Figma
LLM

Preferred / Nice to Have

Experience designing AI-assisted CRM workflows, productivity tools, or automation features.
Familiarity with conversational UX, notification systems, or agent-assist tooling.
Basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
Experience designing internal workflows, support platforms, or back-office automation tools.
Experience in real estate, transactions, operations, or marketplace platforms.
Understanding of CRM metrics, lead funnel management, and customer engagement workflows.

Benefits

Participation in incentive programs, which may include eligible cash, equity, or commissions.
Plus paid vacation, holidays, sick time, parental leave, and recharge leave.
Medical, tele-health, dental and vision benefits.
401(k) plan.
Flexible spending accounts (FSAs).
Commuter program.
Life and disability insurance.
Maven (a support system for new parents).
Carrot (fertility benefits).
UrbanSitter (caregiver referral network).
Employee Assistance Program.
Pet insurance.

Compensation Details

The base pay range for this position is $147,400-$163,800, and base pay offered may vary based on job-related knowledge, skills, and experience.
Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.
Base pay is based on market location.
Minimum wage for the position will always be met.

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