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Director, Product Designer - Bank Self-Servicing Design

Information Technology Senior Management Forum New York, NY

New York, NY

Today

$251k - $287k/yr Full time Manager Ai Enabled Artificial Intelligence

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Job Description

Lead AI-enabled self-servicing product design and scale conversational experiences across channels.

Team leadership: Lead a cross-disciplinary team of designers; collaborate closely with research teams and Product and Tech leadership.
Design strategy: Own design strategy for high-impact, highly complex projects; align work to business objectives and the organization’s higher-level vision.
AI self-servicing expansion: Drive expansion of AI-enabled customer assist experiences across multiple self-servicing channels.
Grow the design function: Lead and grow a high-performing design team as deployments move from initial POC pilots to multi-channel, multi-use case delivery.
Conversation design: Define chatbot frameworks, conversational flows, and AI-to-human handoffs.
Cross-functional alignment: Coordinate alignment across Product, Data, and Tech teams.
Service design execution: Execute complex, multi-channel service design strategies.
Design practice maturity: Apply product design leadership expertise to elevate quality and maturity of the design practice.
Tools and systems: Oversee and optimize use of appropriate tools, platforms, frameworks, and design systems with cross-functional partners.
Design artifacts: Enable delivery of artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
Inclusive culture: Create conditions for a positive, inclusive team environment; set a vision for an inclusive, collaborative culture where team members feel valued and heard.
Customer and partner advocacy: Champion voices of both customers and partners.
Market and product expertise: Bring expert knowledge of products, processes, customers, competitors, and industry trends to shape how Design engages to solve business challenges.
Technical and data insights: Share insights on technical advances and data capabilities that can influence outcomes.
Portfolio and platform connection: Connect dots across teams, portfolios, platforms, and LOBs to create more coherent experiences, accelerate delivery, and increase design value.
Stakeholder communication: Present work across levels and job functions; model a strategic human-centered approach integrating design frameworks with data and research insights for senior stakeholder influence.

Requirements

Minimum 8 years of experience in a product design role.
Minimum 3 years of experience leading design teams.
Hybrid role: Expected to follow Capital One’s hybrid policy for required on-site presence at the designated office location.
Work authorization: Capital One will not sponsor new applicants for employment authorization or provide immigration-related support for this position (examples include H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, and other authorization types requiring employer support).

Technologies

Figma
Web technologies
Mobile technologies

Benefits

Eligible for performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being.

Preferred Qualifications

Minimum 10 years of experience in a product design role.
Minimum 5 years of experience leading design teams.
Experience in a design toolkit spanning product design, service design, design strategy, and content design.
Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market.
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
Experience working within a design system.
Proficiency in web and mobile technologies and platforms, navigating technology considerations and constraints to drive product and experience decisions.
Expertise with design and prototyping tools such as Figma.
Experience managing an interdisciplinary design team.
Proficiency in business case development, grounding product and user experience decisions to business value.
Exceptional written and verbal communication skills.
Exceptional interpersonal skills and relationship building across complex organizations.
Exceptional people management and development skills.

Location

New York, NY (Hybrid)

Salary

USD 251,400 - 286,900 per year (New York, NY)

Additional Information

Expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.

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