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Today

Director, Product Designer

Capital One New York, NY

New York, NY

Today

$251k - $287k/yr Full time Manager Ai Product Designer Ai Product Designer

Apply Now

Job Description

Capital One is seeking a Product Design Director to lead Bank Self-Servicing Design within its Experience Design organization. In this hybrid role based in New York, NY, you will help scale AI-enabled customer assist experiences across multiple self-servicing channels while building and strengthening a high-performing design team and the design practice that supports it.

What you’ll do

Lead a cross-disciplinary team of designers and collaborate with research partners, as well as Product and Tech leadership.
Drive design strategy for high-impact, highly complex initiatives, ensuring direction aligns to organizational vision and business objectives.
Expand AI-enabled experiences across multiple self-servicing channels and support deployments beyond early proof-of-concepts into multi-channel, multi-use case rollout.
Define chatbot frameworks, conversational flows, and AI-to-human handoffs.
Elevate the quality and maturity of Capital One’s product design practice by leveraging established leadership and product design expertise.
Oversee and optimize the use of tools, platforms, frameworks, and design systems, enabling the team to produce artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
Set the vision for an inclusive, collaborative culture where teammates feel valued and heard, and create conditions for a positive team environment.
Champion customer and partner perspectives, emphasizing that business and customer outcomes are complementary.
Apply deep knowledge of products, processes, customers, competitors, and market trends to shape how Design engages and solves business challenges.
Share insights on technical advances and data capabilities that can influence outcomes, while helping teams understand technical limitations and boundaries to support bold solutions and efficiency.
Connect work across teams, portfolios, platforms, and lines of business to improve coherence, accelerate delivery, and increase the value of design.
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks with data and research insights for senior stakeholder alignment.

What you bring

At least 8 years of experience in a product design role.
At least 3 years of experience leading design teams.
Experience with a design toolkit spanning product design, service design, design strategy, and content design.
Experience leading product design teams across UX and UI, strategy, content, and research from strategy through delivery to market.
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
Experience working within a design system.
Proficiency with web and mobile technologies and platforms, navigating constraints to drive solid product and experience decisions.
Expertise with design and prototyping tools such as Figma.
Experience managing an interdisciplinary design team.
Proficiency in business case development that grounds product and user experience decisions in business value.
Exceptional written and verbal communication skills, along with strong interpersonal skills and relationship building across complex organizations.
Exceptional people management and development skills.

Tools

Figma

Compensation

Salary range for New York, NY: USD 251,400 - 286,900 per year.
Performance-based incentive compensation may be available, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Comprehensive, competitive, and inclusive set of health, financial and other benefits supporting total well-being (eligibility varies based on full or part-time status, exempt or non-exempt status, and management level).

Location and hybrid work

New York, NY (hybrid). You are expected to adhere to Capital One’s hybrid policy regarding required on-site presence at your designated office location.

Employment authorization

At this time, Capital One will not sponsor a new applicant for employment authorization or provide immigration related support for this position (including H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, and other forms of work authorization requiring employer immigration support).

Application timeline

This role is expected to accept applications for a minimum of 5 business days.

Accommodation and technical support

If you require an accommodation related to applying for this role, contact Capital One Recruiting at 1-800-304-9102 or email RecruitingAccommodation@capitalone.com.
For technical support or questions about Capital One’s recruiting process, email Careers@capitalone.com.

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Today

Director, Product Designer - Bank Self-Servicing Design

Information Technology Senior Management Forum New York, NY

New York, NY

Today

$251k - $287k/yr Full time Manager Ai Enabled Artificial Intelligence

Apply Now

Job Description

Lead AI-enabled self-servicing product design and scale conversational experiences across channels.

Team leadership: Lead a cross-disciplinary team of designers; collaborate closely with research teams and Product and Tech leadership.
Design strategy: Own design strategy for high-impact, highly complex projects; align work to business objectives and the organization’s higher-level vision.
AI self-servicing expansion: Drive expansion of AI-enabled customer assist experiences across multiple self-servicing channels.
Grow the design function: Lead and grow a high-performing design team as deployments move from initial POC pilots to multi-channel, multi-use case delivery.
Conversation design: Define chatbot frameworks, conversational flows, and AI-to-human handoffs.
Cross-functional alignment: Coordinate alignment across Product, Data, and Tech teams.
Service design execution: Execute complex, multi-channel service design strategies.
Design practice maturity: Apply product design leadership expertise to elevate quality and maturity of the design practice.
Tools and systems: Oversee and optimize use of appropriate tools, platforms, frameworks, and design systems with cross-functional partners.
Design artifacts: Enable delivery of artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
Inclusive culture: Create conditions for a positive, inclusive team environment; set a vision for an inclusive, collaborative culture where team members feel valued and heard.
Customer and partner advocacy: Champion voices of both customers and partners.
Market and product expertise: Bring expert knowledge of products, processes, customers, competitors, and industry trends to shape how Design engages to solve business challenges.
Technical and data insights: Share insights on technical advances and data capabilities that can influence outcomes.
Portfolio and platform connection: Connect dots across teams, portfolios, platforms, and LOBs to create more coherent experiences, accelerate delivery, and increase design value.
Stakeholder communication: Present work across levels and job functions; model a strategic human-centered approach integrating design frameworks with data and research insights for senior stakeholder influence.

Requirements

Minimum 8 years of experience in a product design role.
Minimum 3 years of experience leading design teams.
Hybrid role: Expected to follow Capital One’s hybrid policy for required on-site presence at the designated office location.
Work authorization: Capital One will not sponsor new applicants for employment authorization or provide immigration-related support for this position (examples include H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, and other authorization types requiring employer support).

Technologies

Figma
Web technologies
Mobile technologies

Benefits

Eligible for performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being.

Preferred Qualifications

Minimum 10 years of experience in a product design role.
Minimum 5 years of experience leading design teams.
Experience in a design toolkit spanning product design, service design, design strategy, and content design.
Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market.
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
Experience working within a design system.
Proficiency in web and mobile technologies and platforms, navigating technology considerations and constraints to drive product and experience decisions.
Expertise with design and prototyping tools such as Figma.
Experience managing an interdisciplinary design team.
Proficiency in business case development, grounding product and user experience decisions to business value.
Exceptional written and verbal communication skills.
Exceptional interpersonal skills and relationship building across complex organizations.
Exceptional people management and development skills.

Location

New York, NY (Hybrid)

Salary

USD 251,400 - 286,900 per year (New York, NY)

Additional Information

Expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.

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